Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2

        Incident Report for Twilio

        Resolved

        The issue affecting an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2 has been resolved and Flex is operating normally at this time.
        Posted Jul 30, 2025 - 00:01 PDT

        Update

        We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Posted Jul 29, 2025 - 02:53 PDT

        Update

        We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Posted Jul 27, 2025 - 09:11 PDT

        Update

        We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Posted Jul 26, 2025 - 09:11 PDT

        Update

        We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Posted Jul 25, 2025 - 09:10 PDT

        Update

        We have deployed a permanent code fix to address this issue as part of today's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Posted Jul 24, 2025 - 09:10 PDT

        Update

        We deployed a temporary fix on the 19th to mitigate impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 24, 2025 - 08:32 PDT

        Update

        We deployed a temporary fix on the 19th to mitigate impact. We're continuing to monitor and will do so until we make a permanent fix available tomorrow.
        Posted Jul 23, 2025 - 09:01 PDT

        Monitoring

        We deployed a temporary fix on the 19th to mitigate impact. We’re continuing to monitor and will do so until we apply a permanent fix tomorrow.
        Posted Jul 23, 2025 - 08:31 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Posted Jul 23, 2025 - 02:57 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Posted Jul 22, 2025 - 03:01 PDT

        Identified

        We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Posted Jul 21, 2025 - 03:10 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Posted Jul 20, 2025 - 23:57 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Posted Jul 19, 2025 - 23:57 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 16 hours or when more information becomes available.
        Posted Jul 19, 2025 - 08:05 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.
        Posted Jul 19, 2025 - 00:09 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.
        Posted Jul 18, 2025 - 18:05 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.
        Posted Jul 18, 2025 - 15:58 PDT

        Update

        We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.
        Posted Jul 18, 2025 - 15:22 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 18, 2025 - 15:01 PDT
        This incident affected: FLEX (Flex Programmable Voice).
        ← Current Status Powered by Atlassian Statuspage