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        MMS Delivery Delays to US Cellular Network in the US for a Subset of Toll-Free Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery delays to U.S. cellular networks for a subset of toll-free numbers. This incident has been resolved.
        Posted Jun 13, 2025 - 11:52 PDT

        Update

        We are observing recovery in MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. We will need to continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jun 12, 2025 - 21:52 PDT

        Update

        We are observing recovery in MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. We will need to continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jun 12, 2025 - 03:03 PDT

        Update

        We are observing recovery in MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. We will need to continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 11, 2025 - 23:15 PDT

        Update

        We are observing recovery in MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. We will need to continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 11, 2025 - 21:20 PDT

        Monitoring

        We are observing recovery in MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 11, 2025 - 19:22 PDT

        Update

        We are still experiencing MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 11, 2025 - 17:25 PDT

        Update

        We are experiencing MMS delivery delays to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 11, 2025 - 16:25 PDT

        Investigating

        Our monitoring systems have detected a potential issue MMS Delivery Delays to US Cellular Network in the US for a Subset of Toll-Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 11, 2025 - 16:15 PDT
        This incident affected: ZIPWHIP MESSAGING (MMS Toll-Free, North America).