Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
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        System Metrics

        Issues Connecting to Video Rooms in the IN1 region

        Incident Report for Twilio

        Resolved

        We are no longer experiencing the issue impacting Video Rooms in the IN1 region. This incident has been resolved.
        Posted Aug 05, 2026 - 10:16 PDT

        Monitoring

        We are observing successful recovery with the issue impacting Video Rooms in the IN1 region. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 05, 2026 - 08:20 PDT

        Update

        We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 05, 2026 - 06:34 PDT

        Update

        We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 05, 2026 - 02:34 PDT

        Update

        We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 05, 2026 - 00:35 PDT

        Update

        We are currently investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 04, 2026 - 23:51 PDT

        Investigating

        Our monitoring systems have detected a potential issue with connections to Video Rooms in IN1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Posted Aug 04, 2026 - 23:22 PDT
        This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Go Rooms).