Flex Log Ins and Calls are Failing

Incident Report for Twilio

Resolved

The issue causing failures of login and call features in Flex has been resolved and Flex is operating normally at this time.

Posted Mar 22, 2022 - 13:47 PDT

Update

Login and call features in Flex are continuing to operate normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 22, 2022 - 11:49 PDT

Update

Login and call features in Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 22, 2022 - 11:20 PDT

Update

Posted Mar 22, 2022 - 10:51 PDT

Update

Login and call features in Flex are recovering, however we are still seeing instances of agents not able to log in. If your agents are seing failures in logging in, please retry. We are continuing to investigate. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 22, 2022 - 10:44 PDT

Update

Posted Mar 22, 2022 - 10:11 PDT

Monitoring

Posted Mar 22, 2022 - 09:55 PDT

Update

We are investigating log in and call failures in Flex. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Mar 22, 2022 - 09:37 PDT

Investigating

We've become aware of a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 22, 2022 - 09:30 PDT

This incident affected: FLEX (Flex Application Platform) and TaskRouter.