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        SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to Orange Guinea

        Incident Report for Twilio

        Resolved

        The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to Orange network subscribers in Guinea is operating normally.
        Posted Aug 07, 2026 - 15:12 PDT

        Update

        We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 07, 2026 - 13:26 PDT

        Monitoring

        We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 07, 2026 - 11:25 PDT

        Update

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 07, 2026 - 11:06 PDT

        Identified

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 07, 2026 - 10:05 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 07, 2026 - 10:02 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).