Call Quality Issue to Twilio Phone Numbers in the European Countries

Incident Report for Twilio

Resolved

The issue affecting call quality to Twilio Phone numbers in the European countries has been resolved, and the service is functioning normally at this time.

Posted Nov 21, 2024 - 08:18 PST

Monitoring

We have started seeing recovery on the call quality to Twilio Phone numbers in the European countries. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 21, 2024 - 06:25 PST

Investigating

We are observing call quality issue to Twilio Phone numbers in the European countries. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 21, 2024 - 05:56 PST

This incident affected: CARRIER NETWORK (Voice, Europe).