Webhook Processing Issue for WhatsApp Conversations

Incident Report for Twilio

Resolved

We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.

Posted Jul 10, 2026 - 08:04 PDT

Update

Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 07:27 PDT

Monitoring

Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 05:27 PDT

Update

We are continuing to investigate this issue.

Posted Jul 10, 2026 - 05:10 PDT

Investigating

Our engineers have identified the issue where Conversations Classic Customers using WhatsApp may have experienced an inability to process Webhooks if certain Participants had onboarded to WhatsApp Usernames and their Webhook logic only had the ability to process Phone Numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2026 - 04:41 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations).