Programmable Voice outbound calls unavailable

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Mar 10, 2018 - 19:23 PST

Monitoring

Programmable Voice call origination service has been restored. Our team is monitoring the situation.

Posted Mar 10, 2018 - 19:02 PST

Identified

Our engineering team has verified that the issue is related to the handling of Daylight Savings Time in our Calls database. They are working to deploy a fix immediately.

Posted Mar 10, 2018 - 18:53 PST

Update

All requests to originate new calls in Programmable Voice are currently failing. Our engineers are engaged and actively working to restore service.

Posted Mar 10, 2018 - 18:39 PST

Investigating

We are experiencing a major incident with programmable voice affecting call creation. Our engineers are engaged and actively working to restore service. Next update within half an hour.

Posted Mar 10, 2018 - 18:22 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1).