Automated Alert: SMS Delivery Delays To Brazil Multiple Networks Via a Subset Of Short Codes, Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the {product detail} issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns.

Posted Apr 16, 2022 - 10:47 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 10:30 PDT

Investigating

Our monitoring systems have detected a potential issue with sMS delivery delays to multiple networks in Brazil via subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 16, 2022 - 10:27 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).