Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Calls in Mexico are disconnecting at the 30-second mark
Incident
Report for Twilio
Resolved
The issue affecting call drops in Mexico at the 30 second mark has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for call drops in Mexico at the 30 second mark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Investigating
We continue to experience call drops in Mexico at the 30 second mark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Latin America).