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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Messages delivery delays to/from Twilio Toll Free numbers

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Apr 20, 2020 - 14:53 PDT

        Monitoring

        We are observing recovery for SMS delivery via Toll Free numbers in the US. We will continue to monitor to ensure a full recovery.
        Posted Apr 20, 2020 - 14:19 PDT

        Update

        We are seeing SMS delivery delays both to and from Toll Free numbers. We are working with our carrier partners to resolve the issue.  We will provide an update as soon as we have additional information.
        Posted Apr 20, 2020 - 14:03 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 20, 2020 - 13:53 PDT
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).
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