SMS Delivery Failures to Telefonica Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Telefonica Network in Mexico. This incident has been resolved.

Posted Feb 22, 2024 - 20:51 PST

Monitoring

We are observing successful SMS delivery to Telefonica Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 22, 2024 - 19:00 PST

Update

We no longer experience SMS delivery failures, but we're now seeing SMS delivery delays when sending to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 22, 2024 - 16:02 PST

Update

We continue to experience SMS delivery failures sending to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 22, 2024 - 12:02 PST

Update

We continue to experience SMS delivery failures sending to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 22, 2024 - 10:08 PST

Investigating

We are experiencing SMS delivery failures sending to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 22, 2024 - 09:01 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).