SMS Delivery Delays to a Subset of Longcodes in Australia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to a subset of longcodes in Australia. This incident has been resolved.

Posted Nov 02, 2022 - 16:31 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to a subset of longcodes in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2022 - 14:50 PDT

Update

We are still experiencing SMS delivery delays when sending messages to a subset of longcodes in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 02, 2022 - 13:25 PDT

Update

We are still experiencing SMS delivery delays when sending messages to a subset of longcodes in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2022 - 11:27 PDT

Update

We are experiencing SMS delivery delays when sending messages to a subset of longcodes in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 02, 2022 - 10:28 PDT

Investigating

Our monitoring systems have detected a potential issue with incoming messages in Australia over a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 02, 2022 - 10:12 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).