Flex Insights Views Impacted Due To Missing Taskrouter Events

Incident Report for Twilio

Resolved

A monitoring system was inaccurately measuring events in the system. Due to this, the alert was triggered. Flex Insights views is operating normally at this time.

Posted Jul 18, 2022 - 18:53 PDT

Update

Our engineers are still investigating the issue. This potentially impacts the insights views for few customers due to missing TaskRouter events. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 18, 2022 - 10:56 PDT

Update

Our engineers are still investigating the issue. This potentially impacts the insights views for few customers due to missing TaskRouter events. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 18, 2022 - 06:57 PDT

Update

Our engineers continue to investigate the issue and this potentially impacts the insights views for few customers due to missing Taskrouter events . We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 18, 2022 - 04:45 PDT

Update

Our engineers continue to investigate the issue and this potentially impacts the insights views for few customers due to missing Taskrouter events . We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 18, 2022 - 03:39 PDT

Investigating

Our monitoring systems have detected a potential issue with Taskrouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 18, 2022 - 02:29 PDT

This incident affected: DEVELOPER TOOLS (Event Streams), FLEX (Flex Insights), and TaskRouter.