SMS Delivery Receipts Delay to Verizon and Small US Carriers From 10DLC Longcodes.

Incident Report for Twilio

Resolved

We are no longer experiencing delayed SMS delivery receipts to Verizon and small U.S. carriers such as Cellcom, GoTextme, Gigsky, RSA, TextNow, Comcast, and Pinger from 10DLC Longcodes. This incident has been resolved.

Posted Dec 18, 2021 - 20:31 PST

Investigating

We are still experiencing delayed SMS delivery receipts to Verizon and small U.S. carriers such as Cellcom, GoTextme, Gigsky, RSA, TextNow, Comcast, and Pinger from 10DLC Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 18, 2021 - 20:15 PST

Monitoring

We are observing improvements in SMS delivery receipts to Verizon and small U.S. carriers such as Cellcom, GoTextme, Gigsky, RSA, TextNow, Comcast, and Pinger from 10DLC Longcodes.. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 18, 2021 - 18:15 PST

Update

We are experiencing delayed SMS delivery receipts to Verizon and small U.S. carriers such as Cellcom, GoTextme, Gigsky, RSA, TextNow, Comcast, and Pinger from 10DLC Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 18, 2021 - 16:20 PST

Investigating

We are experiencing delayed SMS delivery receipts to Verizon and small U.S. carriers such as Cellcom, GoTextme, Gigsky, RSA, TextNow, Comcast, and Pinger from 10DLC Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 18, 2021 - 15:20 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).