Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays to DigiTel C.A. Network in Venezuela (Bolivarian Republic)

        Incident Report for Twilio

        Resolved

        We are no longer seeing SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela (Bolivarian Republic). This incident is now resolved.
        Posted Feb 11, 2026 - 14:56 PST

        Monitoring

        We are seeing improvements in SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers monitoring this issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
        Posted Feb 11, 2026 - 13:08 PST

        Update

        We are continuing experiencing SMS delivery delays when sending messages to to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2026 - 11:05 PST

        Update

        We are continuing experiencing SMS delivery delays when sending messages to to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2026 - 09:05 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 11, 2026 - 08:00 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).