SMS Delivery Delays to Telcel Network in Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to the Telcel Network in Mexico. This incident has been resolved.

Posted Dec 11, 2020 - 12:04 PST

Update

We are seeing recovery in SMS delivery to the Telcel network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 11, 2020 - 11:12 PST

Monitoring

We are now seeing recovery in SMS delivery to the Telcel network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 11, 2020 - 09:14 PST

Investigating

We are experiencing SMS delivery delays to the Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 11, 2020 - 08:21 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).