Flex Realtime Dashboard Is not Loading for Some Customers

Incident Report for Twilio

Resolved

The issue causing the Flex Realtime Dashboard not to load for some customers has been resolved and Flex Realtime Dashboard is operating normally at this time.

Posted Aug 10, 2021 - 04:53 PDT

Monitoring

Flex Realtime Dashboard is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 10, 2021 - 04:15 PDT

Identified

Our engineers have identified the issue causing the Flex Realtime Dashboard not to load for some customers and are working to restoring service. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2021 - 03:30 PDT

Update

We are investigating issue where the Flex Realtime Dashboard is not loading for some customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2021 - 02:51 PDT

Investigating

We've become aware of a potential issue with Flex Realtime Dashboard. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 10, 2021 - 01:58 PDT

This incident affected: FLEX (Flex Application Platform).