Elevated Errors Accessing Phone Numbers

Incident Report for Twilio

Resolved

Between 8:34 and 9:16 PST phone numbers related services had elevated errors and timeouts. This impacted incoming phone numbers, verified caller IDs, and account signups. This issue has been resolved and phone numbers services are operating normally at this time.

Posted Feb 25, 2021 - 10:02 PST

Monitoring

Phone numbers related services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 25, 2021 - 09:29 PST

Identified

Our monitoring systems have detected elevated errors and timeouts accessing several phone numbers resources including incoming phone numbers and verified caller IDs via REST API and Console. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 25, 2021 - 09:21 PST

Investigating

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 25, 2021 - 09:07 PST

This incident affected: PHONE NUMBERS.