SMS Delivery Delays with Programmable Messaging and Verify

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages. This incident has been resolved.

Posted Dec 14, 2021 - 00:58 PST

Monitoring

We are observing recovery in SMS delivery delays with Programmable SMS and Verify. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

Posted Dec 14, 2021 - 00:27 PST

Update

We are experiencing SMS delivery delays with Programmable Messaging and Verify. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 14, 2021 - 00:04 PST

Update

We are experiencing SMS delivery delays with Programmable Message and Verify. Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 13, 2021 - 23:44 PST

Update

We are experiencing SMS delivery delays when sending messages with Programmable Message. Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 13, 2021 - 23:35 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 13, 2021 - 23:22 PST

This incident affected: ACCOUNT SECURITY (Verify) and PROGRAMMABLE MESSAGING (SMS).