RCS Message Delivery Failures

Incident Report for Twilio

Resolved

The service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs) has been resolved and is operating normally at this time.

Posted Dec 28, 2025 - 20:22 PST

Update

We are investigating a service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs). We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 28, 2025 - 18:51 PST

Update

We are investigating a service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs). We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 28, 2025 - 17:51 PST

Investigating

Our monitoring systems have detected a potential issue with RCS orchestrated messages failing to reach end users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 28, 2025 - 17:34 PST

This incident affected: PROGRAMMABLE MESSAGING (RCS Messaging).