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        TaskRouter Is Not Cancelling Tasks

        Incident Report for Twilio

        Resolved

        Issue with TaskRouter where a subset of Tasks were failing to cancel when the Task timeout is reached has been resolved and TaskRouter is operating normally at this time.
        Posted Mar 25, 2023 - 05:11 PDT

        Monitoring

        TaskRouter is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 25, 2023 - 03:39 PDT

        Update

        We continue investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Mar 25, 2023 - 02:45 PDT

        Update

        We continue investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Mar 24, 2023 - 18:47 PDT

        Update

        We continue investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Mar 24, 2023 - 14:41 PDT

        Update

        We are investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 24, 2023 - 12:44 PDT

        Update

        We are investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 24, 2023 - 11:45 PDT

        Investigating

        Our monitoring systems have detected a potential issue with TaksRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 24, 2023 - 11:36 PDT
        This incident affected: FLEX (TaskRouter).