Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
TaskRouter Is Not Cancelling Tasks
Incident
Report for Twilio
Resolved
Issue with TaskRouter where a subset of Tasks were failing to cancel when the Task timeout is reached has been resolved and TaskRouter is operating normally at this time.
Monitoring
TaskRouter is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We continue investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We continue investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue with TaskRouter. A subset of Tasks are failing to cancel when the Task timeout is reached. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with TaksRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter).