Signup for Twilio Impact Access Program in the console resulting in HTTP 500 errors

Incident Report for Twilio

Resolved

Our engineers have identified the issue resulting in HTTP 500s for a very small number of requests to signup for Twilio's Impact Access Program. Support resources will be reaching out to impacted customers directly.

Posted Apr 01, 2020 - 12:28 PDT

Update

Attempts to sign up for Twilio’s Impact Access program are resulting in HTTP 500 errors, causing customers to be unable to complete the signup flow. Our engineers are currently investigating. We will provide more information as it is received.

Posted Apr 01, 2020 - 12:17 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 01, 2020 - 12:00 PDT

This incident affected: DEVELOPER TOOLS (Console).