Inconsistent Results In Messaging Insights Dashboard

Incident Report for Twilio

Resolved

The issue causing inconsistent data for phone number queries in the Messaging Insights dashboard has been resolved, and the dashboard is operating normally at this time.

Posted Sep 24, 2021 - 17:54 PDT

Monitoring

Phone number queries within the Messaging Insights Dashboard are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 24, 2021 - 17:00 PDT

Update

Customers are currently seeing inconsistent data when viewing the results of phone numbers queries within the Messaging Insights dashboard in the console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 24, 2021 - 16:42 PDT

Investigating

Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 24, 2021 - 16:32 PDT

This incident affected: DEVELOPER TOOLS (Console) and PROGRAMMABLE MESSAGING (Messaging Insights).