Some Programmable Wireless SIMs stuck in updating state due to provider maintenance

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 15, 2020 - 17:28 PDT

Monitoring

Service is restored and we will continue to monitor.

Posted Apr 15, 2020 - 13:25 PDT

Identified

Some Programmable Wireless SIMs are becoming stuck in an updating state for a prolonged amount of time due to maintenance by our downstream provider. This is preventing new Commands from being be sent to the affected Programmable Wireless SIMs.

Posted Apr 15, 2020 - 11:10 PDT