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        SMS Delivery Failures on a Subset of US Short Codes to Cellular One

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Nov 10, 2020 - 19:50 PST

        Update

        We are no longer experiencing delivery delays to Cellular One from a subset of Twilio Short Codes. This incident has been resolved.
        Posted Nov 10, 2020 - 19:39 PST

        Monitoring

        We are observing recovery of SMS delivery failures to Cellular One from a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
        Posted Nov 10, 2020 - 18:20 PST

        Investigating

        We are experiencing SMS delivery failures to Cellular One from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available
        Posted Nov 10, 2020 - 16:20 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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