Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Voice Insights Call Summaries Degraded
Incident
Report for Twilio
Resolved
Voice Insights call summaries for client (sdk) calls now contain complete data. The issue has been resolved and is operating normally at this time.
Update
Voice Insights call summaries for client (sdk) calls now contain complete data. Our engineers are working on filling in the gaps for past calls that were affected. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
Voice Insights call summaries for client (sdk) calls now contain complete data. Our engineers are working on filling in the gaps for past calls that were affected. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Voice Insights call summaries for client (sdk) calls now contain complete data. Our engineers are working on filling in the gaps for past calls that were affected. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
Customers consuming voice insights call summary records via API, console and event streams will receive partial data for client calls (missing client metadata details) that ended after 8:30 AM PDT. Our engineers still working to replay the summaries to fill in the gaps. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
Customers consuming voice insights call summary records via API, console and event streams will receive partial data for client calls (missing client metadata details) that ended after 8:30 AM PDT. Our engineers are working to replay the summaries to fill in the gaps. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Voice insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Voice Insights).