SMS Delivery Delays Issue to South Africa Vodacom Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Vodacom network from South Africa phone numbers. This incident has been resolved.

Posted Jul 13, 2023 - 23:22 PDT

Monitoring

We have observed a recovery from the SMS delivery delays when sending messages to the Vodacom network from South Africa phone numbers. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 21:54 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Vodacom network from South Africa phone numbers. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 14:32 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Vodacom network from South Africa phone numbers. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 10:32 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Vodacom network from South Africa phone numbers. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 08:38 PDT

Update

We are experiencing SMS delivery delays when sending messages to Vodacom network from South Africa phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 13, 2023 - 07:40 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 13, 2023 - 07:32 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS) and CARRIER NETWORK (SMS, Middle East & Africa).