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        SMS Delivery Failures to Taiwan Over Domestic Longcodes

        Incident Report for Twilio

        Resolved

        The issue of SMS delivery failures to Taiwan from domestic longcodes has now been resolved. All systems are operational.
        Posted Jun 05, 2020 - 09:13 PDT

        Update

        We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Jun 05, 2020 - 05:26 PDT

        Update

        We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Jun 05, 2020 - 02:14 PDT

        Update

        We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Jun 05, 2020 - 01:08 PDT

        Update

        We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Jun 04, 2020 - 23:32 PDT

        Investigating

        We are experiencing delivery failures to Taiwan over domestic longcodes. We have implemented a fix and moved messages over to Twilio's standard SMS product. Messages are now being delivered but their sender ID is no longer preserved. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Jun 04, 2020 - 22:13 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).