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Caller Name Lookups API Returning Blank Results for US Numbers
Incident
Report for Twilio
Resolved
Caller Name Lookups API Returning blank results for US Numbers has been resolved. The Caller Name Lookups API is operating normally at this time.
Monitoring
Our data partner has rolled out a fix to address the failures. We will continue to monitor to ensure a full recovery.
Investigating
We have seen a recurrence of failures in our Caller Name Lookup API resulting in blank responses affecting less than 1% of requests. We will provide further updates as more information becomes available from our data partners.
Monitoring
We are observing successful Caller Name API responses for the last hour. We will continue to monitor to ensure a full recovery.
Update
We have observed failures in our Caller Name Lookups API resulting in blank results being returned for a subset of customers. The impact is only isolated to the U.S. as this API is only supported there. We are working with our data partners and will provide further updates as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ACCOUNT SECURITY (Lookup).