Stuck Executions in Studio for Some Users

Incident Report for Twilio

Resolved

The issue causing stuck executions in Studio for some users with "Send and Wait for Reply" or "Redirect" widgets has been resolved and Studio is operating normally at this time.

Posted Sep 12, 2023 - 16:30 PDT

Update

We continue to investigate timer delays leading to stuck executions in Studio for a subset of customers using "Send and Wait for Reply" or "Redirect" widgets. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 12, 2023 - 16:21 PDT

Investigating

Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 12, 2023 - 15:30 PDT

This incident affected: SERVERLESS (Studio).