Inbound Calls Dropping While Processing a Subflow

Incident Report for Twilio

Resolved

From 2:00 PM PT on June 23 until 8:50 AM PT on June 25, customers may have experienced inbound calls dropping while processing a subflow via Studio. This incident has been resolved.

Posted Jun 25, 2025 - 15:55 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Studio. We will follow up and provide customer impact details within 2 hours.

Posted Jun 25, 2025 - 15:03 PDT

This incident affected: SERVERLESS (Studio).