MMS Delivery Delays When Sending to US AT&T devices From a Small Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to US AT&T from short codes. This incident has been resolved.

Posted Oct 13, 2020 - 09:05 PDT

Update

We are still experiencing MMS delivery delays from a small subset of Twilio US short codes to AT&T devices in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 13, 2020 - 07:13 PDT

Update

We are still experiencing MMS delivery delays from a small subset of Twilio US short codes to AT&T devices in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available

Posted Oct 12, 2020 - 23:02 PDT

Update

We are still experiencing MMS delivery delays from a small subset of Twilio US short codes to AT&T devices in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Oct 12, 2020 - 19:00 PDT

Update

We are still experiencing MMS delivery delays from a small subset of Twilio US short codes to AT&T devices in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Oct 12, 2020 - 17:02 PDT

Update

We are still experiencing MMS delivery delays from a small subset of Twilio US short codes to AT&T devices in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Oct 12, 2020 - 16:03 PDT

Investigating

We are experiencing MMS delivery delays from a small subset of Twilio US short codes to AT&T devices in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Oct 12, 2020 - 15:32 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).