Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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        Super SIM Network Connectivity Issues

        Incident Report for Twilio

        Resolved

        Super SIM network connectivity issues has been resolved and Super SIM is operating normally at this time.
        Posted Oct 06, 2021 - 03:57 PDT

        Update

        The issue causing Super SIM connectivity drop has been identified. Our team is actively working to restore the service. We will provide another update in 4 hour or sooner once more information becomes available.
        Posted Oct 06, 2021 - 02:35 PDT

        Update

        Super SIM data connectivity has been restored. As part of the investigations our team identified that usage information is not being reported for about 10% of the connected devices since 22:45 PT 10/06/2021. The team is working on restoring the service. We will provide another update in 2 hours or sooner once more information becomes available.
        Posted Oct 06, 2021 - 00:35 PDT

        Identified

        The issue causing Super SIM connectivity drop has been identified. Our team is actively working to restore the service. We will provide another update in 1 hour or sooner once more information becomes available.
        Posted Oct 06, 2021 - 00:10 PDT

        Investigating

        We are investigating an issue where devices using Super SIM may have experienced data connectivity drop. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
        Posted Oct 05, 2021 - 23:14 PDT