500 Errors for Conversations Classic Conversations Updates

Incident Report for Twilio

Resolved

The issues with updates have been resolved and Conversations Classic is operating normally at this time.

Posted Oct 02, 2026 - 12:52 PDT

Monitoring

Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 02, 2026 - 12:27 PDT

Update

We are continuing to investigate this issue.

Posted Oct 02, 2026 - 11:44 PDT

Investigating

Our engineers have identified the issue regarding Conversation Updates. Customer may experiencing issues when updating and deleting Conversation and Creating Messages.

Posted Oct 02, 2026 - 11:29 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence (classic)).