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Issues found outside of Twilio’s Network
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Issues related to Zipwhip's Services
System Metrics
On Call Engineers are Investigating Unsolicited Authy Account Resets
Incident
Report for Twilio
Resolved
We observed a rise in unsolicited Authy account resets from 00:50 to 02:42 PST. We do not see any indication that accounts have been compromised, and no action needs to be taken. Please disregard the account recovery email(s) you received. If you have the Authy app installed, you can open it to cancel any ongoing account recovery. This incident is now resolved.
Monitoring
We observed a rise in unsolicited Authy account resets from 00:50 to 02:42 PST. We do not see any indication that accounts have been compromised, and no action needs to be taken. Please disregard the account recovery email(s) you received. If you have the Authy app installed, you can open it to cancel any ongoing account recovery. We are no longer seeing any of this activity but will continue to monitor and update as any changes/updates occur.
Update
We are no longer observing unsolicited Authy account resets, but our engineering team is actively investigating. We will update in 2 hours or as soon as we have more information.
Update
We are experiencing unsolicited Authy account resets. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
Investigating
We've become aware of a potential issue with Authy account recovery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ACCOUNT SECURITY (Authy App).