Increased latencies and error rate in Conversations

Incident Report for Twilio

Resolved

Conversations was degraded for 20 minutes between 01:25 and 01:45 Pacific Time on 01/09/2023. During this period, customers may have experienced latencies and error rate. The issue has now been resolved.

Posted Jan 09, 2023 - 02:52 PST

Identified

Our engineers have identified an issue with Increased latencies and error rate in Conversations between 01:25 - 01:45 PST and has been mitigated. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 09, 2023 - 02:09 PST

This incident affected: PROGRAMMABLE MESSAGING (Conversations).