Subset of Phone Numbers Unavailable for Purchase

Incident Report for Twilio

Resolved

This incident has been resolved and the purchase of phone numbers is operating normally at this time.

Posted Jan 10, 2020 - 14:45 PST

Identified

Our engineering team has identified the root cause and they are actively fixing the issue. We will provide an update shortly.

Posted Jan 10, 2020 - 12:14 PST

Update

A subset of phone numbers are currently unavailable for purchase via Console or API. When a user tries to purchase an impacted number, an error is returned. This primarily affects the following countries: United States, Canada, United Kingdom, Australia, and France. Our engineering team is engaged and working towards a resolution. We will post an additional update as soon as possible.

Posted Jan 10, 2020 - 10:52 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 10, 2020 - 09:34 PST

This incident affected: PHONE NUMBERS.