SMS delivery degraded towards T-Mobile, US via short codes

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jun 17, 2019 - 04:04 PDT

Monitoring

We are observing full and stable recovery for SMS sent to and from T-Mobile devices in the US via a subset of Twilio short codes. Our teams continue to monitor the service.

Posted Jun 17, 2019 - 03:28 PDT

Update

We are continuing to investigate this issue.

Posted Jun 17, 2019 - 02:46 PDT

Update

We are continuing to investigate this issue.

Posted Jun 17, 2019 - 02:41 PDT

Investigating

We are observing increased delivery failures for SMS sent to and from T-Mobile devices in the US via a subset of Twilio short codes. Long Code SMS is not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Jun 17, 2019 - 02:33 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).