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System Metrics
Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers
Incident
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Update
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affects: CARRIER NETWORK (Voice, North America, Voice, Latin America, Voice, APAC, Voice, Europe, Voice, Middle East & Africa).