Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes
Incident
Report for Twilio
Resolved
We are no longer experiencing messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. This incident has been resolved.
Monitoring
We are observing recovery in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We keep experiencing messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to experience messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to experience messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We have identified messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are removing the 'SMS, Middle East and Africa' and 'SMS, APAC' components from this incident, as those components are not impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We have identified messages in Korean, Arabic, and Spanish languages are showing question marks in place of special accent characters for these languages when sending SMS to a subset of small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS character encoding for Korean, Arabic, and Spanish to a subset of small networks in the US via subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).