SMS Delivery Delays to Digicel Jamaica Network

Incident Report for Twilio

Resolved

We are experiencing SMS delivery delays when sending messages to Digicel in multiple countries. Our engineers are working with our carrier partner to resolve the issue for all countries. To better facilitate our communications, we have merged these issues into a single incident here https://status.twilio.com/incidents/7zptsrqyn522. Please utilize that incident to continue tracking the issue.

Posted Apr 16, 2022 - 12:51 PDT

Investigating

We are continuing to experiencing SMS delivery delays when sending messages to Digicel Jamaica Network. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in one hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 12:05 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Digicel Jamaica Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 11:40 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Digicel Jamaica Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 10:20 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Digicel Jamaica Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 08:20 PDT

Update

We are experiencing SMS delivery delays when sending messages to Digicel Jamaica Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 07:26 PDT

Investigating

Our monitoring systems have detected a potential issue impacting Delivery Delays messages from Jamica Digicel. Our engineers have been alerted and are actively investigating.

Posted Apr 16, 2022 - 07:24 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).