Delays in the Transcription service

Incident Report for Twilio

Resolved

At 12:47am we identified an issue causing delays in transcriptions, at 2:10am the issue was fixed and the service is operating normally at this time. Callbacks and if needed whole transcriptions will be re-driven in the morning.

Posted Oct 19, 2015 - 02:23 PDT

Identified

The issue causing the delay in transcriptions has been identified and the engineers are working to resolve.

Posted Oct 19, 2015 - 02:16 PDT

Update

We continue to investigate an issue that is causing delays in the Transcription Service.

Posted Oct 19, 2015 - 01:34 PDT

Investigating

We are experiencing delays in the Transcription service at the moment. We are still investigating the issue.

Posted Oct 19, 2015 - 01:20 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).