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Automated Alert: Minimal Customer Impact
Incident
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Resolved
We have fully investigated the SMS failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Investigating
Our monitoring systems have detected a potential issue with SMS failures to a subset of Colombia Twilio Short Code numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).
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We detect and resolve over 97% of carrier disruptions before they impact customers.
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