Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the SMS failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted May 12, 2021 - 15:30 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS failures to a subset of Colombia Twilio Short Code numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 12, 2021 - 15:25 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).