Customers Using Studio May Have Experienced Issues With Calls, Steps and Events

Incident Report for Twilio

Resolved

The issues reported in Studio have been resolved and the service is operating normally at this time.

Posted Aug 26, 2024 - 15:03 PDT

Monitoring

The issues reported in Studio are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 26, 2024 - 14:34 PDT

Identified

Our engineers have identified the issue causing dropped calls, missing Steps being written, missing Step context, and otherwise dropped Studio events; and have deployed a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 26, 2024 - 14:20 PDT

Investigating

Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 26, 2024 - 13:57 PDT

This incident affected: SERVERLESS (Studio).