SMS Delivery Delays to Mobitel Network in Sri-Lanka for Messages from Numeric Sender ID

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery delays when sending messages from numeric sender IDs to Mobitel Network in Sri-Lanka. It was determined that the impact was limited to a small set of customers. We will be contacting affected customers individually to address any concerns. This incident is now resolved.

Posted Jul 23, 2021 - 13:37 PDT

Update

We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 12:20 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 10:20 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 23, 2021 - 09:21 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).