SMS Delivery Delays to TIM Brazil from a Subset of Short-Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to TIM Brazil from a subset of short-codes. This incident has been resolved.

Posted May 28, 2022 - 17:04 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to TIM Brazil from a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2022 - 16:10 PDT

Update

We are experiencing SMS delivery delays when sending messages to TIM Brazil from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour. or as soon as more information becomes available.

Posted May 28, 2022 - 15:09 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to TIM Brazil from a subset of short-codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 28, 2022 - 15:02 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).