Receiving Partial Data From Voice Insights Call summary API and Event Stream

Incident Report for Twilio

Resolved

Call summaries, call events, conference insights and metrics issues have been resolved and voice insight is operating normally at this time.

Posted Sep 06, 2023 - 09:44 PDT

Update

Voice insights data should be available through API and Event Streams now. We are starting to see a recovery in Conference Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 06, 2023 - 09:02 PDT

Update

We continue to see recovery in voice insights data should be available through API and Event Streams. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 06, 2023 - 06:58 PDT

Monitoring

We are starting to see recovery in voice insights now data should be available through API and Event Streams. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 06, 2023 - 06:28 PDT

Update

We are experiencing issues with voice insights where call summaries have several fields missing and call events, conference insights data and metrics are temporarily unavailable through API and Event Streams. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 06, 2023 - 05:52 PDT

Investigating

We are experiencing issues with voice insights where call summaries have several fields missing and call events and metrics are temporarily unavailable through API and Event Streams. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 06, 2023 - 05:01 PDT

This incident affected: DEVELOPER TOOLS (Event Streams) and PROGRAMMABLE VOICE (Voice Insights).