Elevated PSTN Call Setup Failures Observed in North America

Incident Report for Twilio

Resolved

The issue of SIP timeout errors over TNX in North America has been resolved, and the service is functioning normally at this time.

Posted Oct 12, 2022 - 15:26 PDT

Update

We are continuing to investigate increased SIP timeout errors over TNX in North America. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 12, 2022 - 13:12 PDT

Investigating

This incident causing elevated PSTN call setup failures observed in North America was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/b9qzjc34z5rh for previous updates. Our next update will be provided in 1hour. We apologize for the inconvenience and for any confusion this may have caused.

Posted Oct 12, 2022 - 11:57 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).