Twilio Services
Issues related to Twilio’s Software
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      Zipwhip Gateway
      Issues related to Zipwhip's Services
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        Intermittent Failures to Update Call Recordings

        Incident Report for Twilio

        Resolved

        In progress call recording and call modification are operating normally at this time. This incident has been resolved.
        Posted Aug 28, 2026 - 15:43 PDT

        Update

        In progress call recording and call modification are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 28, 2026 - 15:12 PDT

        Monitoring

        In progress call recording and call modification are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 28, 2026 - 14:42 PDT

        Update

        Our engineers have identified the issue where a small set of in progress call recordings cannot be modified and a small set of calls modification will not work and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 28, 2026 - 13:47 PDT

        Update

        Our engineers have identified the issue where a small set of in progress call recordings cannot be modified and a small set of calls modification will not work and are working to deploy a fix. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Posted Aug 28, 2026 - 11:32 PDT

        Identified

        Our engineers have identified the issue where a small set of in progress call recordings cannot be modified and a small set of calls modification will not work and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 28, 2026 - 10:31 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (Voice REST API US1).